Privacy Policy

The COMPANY strongly believes in protecting the confidentiality and security of your personal data. This document is referred to as our "Privacy Policy" and describes how we use the personal data we collect and receive about you. The processing of personal data carried out by the COMPANY is carried out in strict compliance with the applicable legislation in this area, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and other legislation that may regulate the GDPR.

1. HOW TO GET MORE HELP
If you need help regarding our Privacy Notice or have any questions about it, please contact our Data Protection Officer, whose contact details are set out below:

• Letter addressed to: Data Protection Officer, COMPANY.

Address

• Email: geral@empresa.pt

• Telephone: Contact

If you are dissatisfied with any aspect regarding the way we collect or use your personal data, we would like you to let us know. You may contact us using the details provided above.

2. WHAT ARE YOUR RIGHTS

a. Right to be informed – to receive clear, transparent, and easily understandable information about how we process your personal data as well as your rights. This is why we provide information about your personal data in the Privacy Policy.

b. Right of access – to access your personal data that concerns you (if we process it) at any time. The purpose is to ensure that you are aware of and can verify that we are using your personal data in compliance with the legal framework for personal data protection.

c. Right to rectification – to correct your personal data if it is inaccurate or incomplete.

d. Right to erasure – allows you to request the deletion or removal of your personal data when there is no compelling reason for us to continue using it. THE COMPANY may have the right or obligation to retain the information, for example when subject to a legal obligation or another valid reason to retain it.

e. Right to restrict processing in certain situations – you have the right to “block” or suppress the continued use of your information. When processing is restricted, we may still store your information, but we cannot continue to use it. We keep lists of individuals who have requested the “blocking” of the use of their personal data to ensure that the restriction is respected in the future.

f. Right to data portability – to obtain a copy of certain personal data we hold about you and transmit it to another data controller.

g. Right to object – to object to certain types of processing, including processing for direct marketing purposes (which we only carry out with your consent).

3. WHO WE ARE

THE COMPANY, registered at the Lisbon Commercial Registry Office with the unique company and registration number XXXXXXXXX, with headquarters at Address.

As described above, THE COMPANY is the entity responsible for processing your personal data.

4. HOW WE CONTACT YOU

We may contact you through one or more of the following communication channels: telephone, postal mail, email, text message (SMS), instant messaging, or another electronic means.

5. WHAT WE KNOW ABOUT YOU

The types of personal data we process may include the following elements:

- Name;

- Contact details, including email addresses, phone numbers, and shipping/delivery addresses;

- Age or date of birth;

- Tax identification number (NIF).

6. HOW WE KNOW ABOUT YOU

What we know about you was provided by you when you first contacted us through one of our business channels. You may provide us with personal data at various times and through various communication channels, including telephone, email, e-commerce website www.empresa.pt, in-store order notes, online forms and social networks, text message, postal letter, for example when:

• You request information about, or propose to contract, one of our products or services;

• You register on our e-commerce website www.empresa.pt;

• You participate in any marketing promotion or survey from THE COMPANY;

• You make a complaint.

7. WHY WE NEED YOUR PERSONAL DATA

We use the personal data we hold about you to:

• Process your online orders;

• Provide you with the information, products, and services you request from us;

• Manage our relationship with you as a customer and to communicate with you;

• Verify the instructions you give us;

• Analyse, assess, and improve our customer services;

• Investigate any complaint you may make;

• Provide evidence in any dispute or potential dispute between you and our company;

• Provide you with marketing information if you have given us consent for direct marketing actions;

• Send you notifications about changes to our products and services;

• Train our employees;

• Monitor the quality of our insurance products and services;

• Ensure that our website content is presented in the most effective manner for you and your device;

• Aggregate it anonymously with other data for analysis and reporting purposes.

8. HOW WE PROTECT YOUR PERSONAL DATA

The security and confidentiality of your personal data are extremely important to us. We have implemented technical, administrative, and physical security measures to:

• Protect your personal data against unauthorised access and misuse;

• Protect our IT systems and information;

• Ensure that we are able to restore your data when it has been corrupted or lost in a disaster recovery situation.

Where appropriate, we use encryption or other security measures that we consider appropriate to protect your personal data. Data collection and processing are carried out securely to prevent loss or manipulation. All data will be entered into a Secure Server (128-bit SSL) that encrypts/codes it (transforms it into a code). You can check that your browser is secure if the padlock symbol appears or if the address begins with https instead of http. We also regularly review our security procedures to determine whether more up-to-date methods and appropriate new technologies are needed. However, despite our reasonable efforts, no security measure is ever completely perfect or impenetrable.

9. DIRECT MARKETING

We offer you the opportunity to receive marketing communications from us regarding products, special offers, or services that we believe may be of interest to you. We send direct marketing communications by email if we have your email address, but we may contact you by other means if you have given us your consent to promote our offers through these means. If you wish to stop receiving our marketing communications, we provide you with simple ways to do so. Each time you receive a direct marketing communication, you will be informed how to unsubscribe. You can also select the "unsubscribe" option in any email marketing communication we send, or you can email us at geral@empresa.pt, ou contactar-nos telefonicamente para o número +351 960 000 000 (disponível das 09h00 às 13h00 e das 14h00 às 18h00, de 2ª a 6ª feira) para nos comunicar que pretende deixar de receber comunicações de marketing.

10. HOW LONG WILL WE KEEP YOUR DATA?

It is natural that we may need to retain your information throughout the duration of our relationship with you, and possibly beyond, in order to comply with all applicable laws and privacy legislation to which we are subject. More information may be provided upon written request. We securely and safely destroy data that we no longer need in order to remain compliant with the deadlines established in our policies.

When we continue to use data for statistical or research purposes, we ensure that the data is processed anonymously so that you cannot be identified by or through it under any circumstances.

11. HOW WILL YOU KNOW IF WE CHANGE THIS PRIVACY POLICY?

We may amend this Privacy Policy at any time. If we make any material changes in the way we collect or use your personal data, we will prominently post notice of the changes on our website covered by this Privacy Policy.

12. APPLICABLE LAW

This Privacy Policy is governed by Portuguese law.

13. COOKIES

On our website, information may be collected through cookies. Cookies are small software tags that are placed on the user’s computer, phone, or tablet that facilitate communication and interaction with the website. Our site uses cookies to provide a good internet browsing experience and to improve the performance of the site’s functionalities. This section of our Privacy Policy contains clear and comprehensive information about the cookies we use and the purpose of their use.

Consent for Cookies:

Cookies will only be set on your computer, phone, or tablet after your consent. By continuing to browse our website – except for viewing our Privacy Policy and Terms & Conditions – after the cookie banner has been displayed on the homepage, you are consenting to their settings on your device as described in this policy.

You should not use our website if you do not wish to have cookies associated with your computer, phone, or tablet. Even if you initially agree to our cookies, you may block or delete them at any time from your browser settings. Please note that without cookies you will not have access to several features of our site that make the web experience more pleasant, and some of our services may not function properly.

How to Manage Cookies:

You can modify your cookie settings in your internet browser. For example, you can block cookies, wholly or partially, by enabling the appropriate settings in your browser. Usually, you can find these settings in the “options” or “preferences” menu of your internet browser.

The following links may be useful for this purpose:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Firefox: http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Internet Explorer: http://support.microsoft.com and type “cookies” in the search function

Safari: http://www.apple.com/support/ and type “cookies” in the search function

Types of Cookies

Cookies may be “session” or permanent, and at the same time, either third-party or first-party. Below we explain what these terms mean so that you can better understand the type of cookies we use and why.

Session Cookies: Session cookies allow you to be recognised during your visit to the site so that any changes to your selections remain consistent while you stay on the site. These cookies allow you to navigate across various pages without having to re-authenticate or reprocess each time you move to a new area. Session cookies are temporary and expire when you close the browser or leave the site.

Permanent Cookies: Permanent cookies remain on your computer after your browser session ends and allow your preferences or actions as a user to be remembered when you revisit the site.

Third-Party Cookies: Third-party cookies are cookies stored on domains other than THE COMPANY. No third-party cookies will be placed on your computer, phone, or tablet during your visit to our site.

For more information about cookies, including how to see which cookies you currently have active, how to manage them, or how to delete them, please visit www.allaboutcookies.org . If you would like to opt out of having your data collected by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout .